Terms of service
Welcome to QXY! Terms of Service
In these Terms, "we", "us", and "our" refer to QXY. QXY operates this store and website (including all related information, content, features, tools, products, and services) to provide you (the Customer) with a carefully crafted shopping experience (hereinafter referred to as the "Services"). QXY provides the aforementioned Services through the Shopify platform.
These Terms of Service (including all incorporated policies, collectively the "Terms of Service" or "Terms") govern your rights and obligations when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights (including disclaimers and limitations of liability).
By accessing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy ([Link]). If you do not agree to these Terms of Service or the Privacy Policy, please do not use or access our Services.
Part 1 - Online Store Terms
By agreeing to these Terms of Service, you represent and warrant that: you have reached the age of majority in your state/province; or you have reached the age of majority and consent to allow your minor dependents to use this website.
You shall not use our products for any illegal or unauthorized purposes, and shall not violate any laws of your jurisdiction (including but not limited to copyright laws) when using the Services.
We reserve the right to immediately terminate your access to the Services if you violate any provision of these Terms.
Clause 2 - Our Products
a: All products listed in this store are custom-made and have no ready stock. The quantity shall be subject to the agreement in these Terms! Customers must first contact us to confirm the order, and we will then develop molds and produce customized products according to the customer’s requirements.b: We have made every effort to accurately display our products and Services in the online store. However, please note that due to differences in the type, settings, and configuration of the device you use to access the store, the actual color or appearance of the product may differ from the on-screen display.c: We do not guarantee that the appearance or quality of the products or Services you purchase will meet your expectations, nor do we guarantee that they will be identical to the descriptions or displays in the store.
All product descriptions are subject to change at our sole discretion without prior notice. We reserve the right to discontinue any product at any time and may limit the quantity of products provided to any individual, region, or jurisdiction at our discretion.
Clause 3 - Orders
Your submission of an order constitutes an offer to purchase. QXY reserves the right to accept or reject your order for any reason in our sole discretion. Your order is not binding until QXY confirms acceptance. We may only accept your order after receiving and processing your payment. Please carefully verify your order before submission. Once accepted, QXY may not be able to fulfill cancellation requests. If we decline, modify, or cancel your order, we will attempt to notify you via the email address provided at checkout.
Clause 4 - Pricing and Billing
a: No prices are listed for any products in this store. After confirming the product type and quantity, customers must contact customer service for a quote. Once the price is confirmed, both parties shall sign a contract, and the buyer shall pay a deposit.b: Prices, discounts, and promotional activities are subject to change at any time without prior notice. The charge for products or Services shall be based on the valid price at the time of order placement and will be clearly stated in the order confirmation email. Unless otherwise explicitly stated, displayed prices do not include taxes, shipping fees, handling fees, customs duties, or import charges.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in this store. You agree to update your account and other information (including email address, credit card number, and expiration date) promptly to enable us to complete transactions and contact you if necessary.
You represent and warrant that: (i) the credit card information provided is true, accurate, and complete; (ii) you have obtained official authorization to use the credit card for purchases; (iii) the charges incurred by you will be borne by your credit card issuer.
Clause 5 - Shipping and Delivery
The product shipping plan shall be jointly negotiated by the buyer and the factory. After receiving the goods, the buyer shall inspect the products promptly. Any issues should be communicated immediately; if there are no issues, the buyer shall pay the remaining balance promptly. We shall not be liable for delays caused by carriers, customs clearance processes, or force majeure. Title to the products and the risk of loss shall pass to you upon delivery to the carrier.
Clause 6 - Third-Party Links
The Services may contain content and hyperlinks to websites provided or operated by third parties (including any embedded third-party functions). We do not review or evaluate the accuracy of any third-party content or websites you choose to access. If you decide to leave our Services to access such content or third-party websites, you do so at your own risk.
We shall not be liable for any damages or losses arising from your access to third-party websites, or your purchase or use of products, services, resources, or content on third-party websites. Before conducting any transactions, please carefully review the third party’s policies and operating procedures to ensure you fully understand them. Complaints, claims, comments, or questions regarding third-party products and services should be directed to the third party directly.
Clause 7 - Feedback and Suggestions
By submitting, uploading, posting, emailing, or otherwise transmitting any ideas, suggestions, feedback, comments, proposals, plans, or other content (collectively "Feedback"), you grant us a perpetual, worldwide, transferable, royalty-free license to use, copy, modify, publish, distribute, and display such Feedback in any medium for any purpose (including commercial purposes). For example, we may operate, provide, evaluate, enhance, improve, and promote the Services, as well as fulfill our obligations and exercise our rights under these Terms of Service, pursuant to the rights granted herein.
You simultaneously represent and warrant that: (i) you own all ownership rights or necessary permissions to the Feedback; (ii) you have disclosed any compensation or incentives received for submitting the Feedback; (iii) the Feedback complies with these Terms. We are not obligated to: (1) keep your Feedback confidential; (2) pay you for the Feedback; (3) respond to the Feedback.
We may, at our sole discretion, monitor, edit, or remove Feedback that is deemed illegal, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise inappropriate, or that infringes upon any third-party intellectual property rights or these Terms of Service, but we are not obligated to take such actions.
You agree that your Feedback will not infringe upon any third-party rights (including copyrights, trademarks, privacy rights, personality rights, or other personal or proprietary rights). You further agree that the Feedback does not contain defamatory or other illegal, abusive, or obscene content, nor does it contain any computer viruses or other malicious software that may affect the operation of the Services or related websites. You shall not use a false email address, impersonate others, or otherwise mislead us or third parties regarding the source of the Feedback. You shall be fully responsible for any Feedback you submit and its accuracy. We shall not be liable or obligated for any Feedback posted by you or any third party.
Clause 8 - Errors, Inaccuracies, and Omissions
The Services may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, discounts, shipping fees, delivery times, and stock availability. We reserve the right to correct any errors, inaccuracies, or omissions, change or update information, or cancel orders at any time without prior notice (including after you have submitted your order).
Clause 9 - Prohibited Uses
Except as otherwise prohibited by these Terms of Service, you shall not use the website or its content for the following purposes: (a) any illegal purpose; (b) inciting others to commit or participate in any illegal act; (c) violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) infringing upon or violating our intellectual property rights or those of others; (e) harassing, abusing, insulting, harming, defaming, slandering, demeaning, threatening, or discriminating against others based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability; (f) submitting false or misleading information; (g) uploading or transmitting viruses or any other type of malicious code whose purpose or potential purpose is to affect the function or operation of the Services, any related websites, other websites, or the Internet; (h) collecting or tracking others' personal information; (i) sending spam, phishing emails, pretexting, junk messages, crawling, or data scraping; (j) any obscene or immoral purpose; (k) interfering with or circumventing the security features of the Services, any related websites, other websites, or the Internet. We reserve the right to terminate your access to the Services or any related websites for violating the above prohibited uses.
Clause 10 - Disclaimer of Warranties
The information provided through the Services is for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We shall not be liable to you, any other visitor to the Services, or any person who may be informed of such content for any damages arising from reliance on such materials.
Unless explicitly stated otherwise by QXY, the Services and all products provided through the Services are offered "as is" and "as available" without any representations, warranties, or conditions of any kind (whether express or implied), including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions limit or do not allow the exclusion of implied warranties or other warranties, so the above disclaimers may not apply to you.
Clause 11 - Limitation of Liability
To the maximum extent permitted by law, QXY, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, as well as the aforementioned related parties of Shopify and its affiliates, shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages (including but not limited to loss of profits, loss of income, loss of savings, loss of data, replacement costs, or any similar damages) arising from your use of any Services or any products purchased through the Services, whether such damages are based on contract, tort (including negligence), strict liability, or other legal theories, and whether or not we have been advised of the possibility of such damages. We shall also not be liable for any other claims related to your use of the Services or any products (including but not limited to errors or omissions in any content, or any type of loss or damage resulting from the use of content (or products) posted, transmitted, or otherwise made available through the Services).
Clause 12 - Indemnification
You agree to indemnify, defend, and hold harmless QXY, Shopify, their affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, or claims (including reasonable attorney fees) arising from: (1) your violation of these Terms of Service or any documents incorporated herein; (2) your violation of any law or third-party rights; (3) your access to and use of the Services.
We will notify you of any claim for which you are required to indemnify us, but failure to notify you promptly will not relieve you of your obligations unless such failure causes you substantial harm. We may, at our own expense, control the defense and settlement of such claims (including the selection of counsel), but we shall not enter into any settlement that imposes non-monetary obligations on you without your consent (which you shall not unreasonably withhold). You shall cooperate in the defense of indemnification claims, including providing relevant documents.
Clause 13 - Severability
If any provision of these Terms of Service is deemed illegal, invalid, or unenforceable, such provision shall still be enforced to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of the remaining provisions.
Clause 14 - Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this website or related to the Services, constitute the entire agreement and understanding between you and us regarding your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals (whether oral or written, including but not limited to any previous versions of the Terms of Service).
Any ambiguity in these Terms of Service shall not be construed against the drafting party.
Clause 15 - Changes to the Terms of Service
You may review the latest version of the Terms of Service at any time through this page.
We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting updates and changes on the website at our sole discretion. It is your responsibility to check our website periodically for changes. For any material changes to these Terms, we will notify you in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use or access to the Services after the posting of changes to the Terms of Service constitutes your acceptance of such changes.