Refund policy

Return and Exchange Policy

Thank you for choosing our custom hardware products. Given the unique nature of custom hardware, this Return and Exchange Policy is specifically formulated to protect your legitimate rights and interests and clarify the responsibilities of both parties. Please read and understand this policy carefully before placing your order.

1. General Rules for Returns and Exchanges

All products in our store are exclusively custom-manufactured based on your specific requirements, including forging process, metal material, size specifications, and molds. Once production is completed, returns or exchanges without valid reasons will not be accepted.
If the product has quality defects, please contact us via email at admin@qxy88.com as soon as possible. We will prioritize providing solutions such as negotiation or arranging for the product to be returned to the factory for rework.

2. Requirements for Returned Products

  • Inspection Upon Receipt: Please inspect the product immediately upon receipt to confirm if there are any issues.
  • Return Conditions: The returned product must be in the original condition as when received. All original labels must remain intact, and the packaging must not be altered or damaged.
  • Supporting Documents: A valid receipt or proof of purchase must be enclosed with the returned product.

3. Our Responsibilities and Refund Process

If the product is damaged or defective due to our fault (e.g., delivering a non-conforming product or sending the wrong item), we will refund the full product price and associated shipping costs.
Refunds will be processed within 30 days after we receive and verify the returned product, and will be credited back to your credit/debit card account via the original payment method.

4. Other Notes

  • Production and Quality Control: Custom hardware products have a relatively long production cycle and high cost. Throughout the entire production process, we will implement strict quality control measures in accordance with the confirmed customization plan to ensure the final product meets your expectations.
  • Inquiries or Disputes: If you have any questions about this policy or any disagreements during the problem-solving process, please feel free to contact us. We are committed to resolving relevant matters through negotiation in line with the principles of fairness and good faith.